In order for us to do our BEST work and for you to get the most of your scheduled time, we have a few rules that must be followed.
#1. Vacant Means Vacant...
It is required the house be 95% empty prior to your scheduled visit. With furniture in the home still it makes it extremely difficult to get to targeted task areas and for you to receive the best service possible. We don't mind a piece of furniture or two. However, if you are still in the process of vacating the premise we have the right to refuse service.
We do not move any furniture whatsoever.
In the event excess trash is left in the home a 30.00 surcharge will be included to your original price for trash pick up.
Please note: trash will not be taken from the premise but left on the curb, garage, or designated area discussed.
#2. High Ceilings
We currently have an 8 foot height capacity limit in regards to reaching high ceilings, fans, and light fixtures. We try our best to get to these locations with our extended tools. In the event your property falls into this category, you will be informed prior to service.
Please be advised this cleaning does not come with carpet cleaning/ shampooing. This includes stains and spot cleaning.
Unfortunately this is not a service Phoenix Deluxe Cleaning offers at all. Your floors will be vacuumed/swept and mopped to perfection.
Vacant cleanings are quoted for up to 4 hours. The size of the property will determine the number of people sent to achieve this.
In the event your property requires more attention than the 4 hour quoted price. There will be an additional 30.00 surcharge (per person per hour) for the first hour over limit and 15.00 (per person per hour) for each additional hour.
If a in-person estimate was not originally done, your Lead Crew Member will evaluate the property to determine if it will go outside of the allotted timeframe and arrangements will be made prior to services being rendered.
Please understand, this is generally not the case. We work hard to achieve quality results equivalent to speed.
First Time Using a cleaning Service?
No biggie! This area is designated to explain the Phoenix Deluxe Cleaning process and what you can expect during your visit.
#1. Quoted Timeframe
The Vacant is given a 4 hour space for everything to be done, the size of your home (square footage) will determine how many team members are assigned.
For example: homes up to 2000 square feet will require 2 team members, in this case your timeframe equates to 8 man hours of cleaning.
Over time we have discovered this is the best timeframe to be given to ensure every task can be completed without being rushed or going over time. Depending on the current status of your home's cleanliness, the amount of time needed could be more or less. Please keep in mind all of our pricing is flat rate. Sometimes the team WILL finish sooner than 4 hours. This does not decrease the price initially quoted.
We are here to clean, not put on a fashion show. Cleaning is hard work, can you imagine doing your house x 2 daily? All of this is is said to say, we want our team members to be as comfortable as possible in order to do every thing that needs to be done. Our uniform is a company logo t-shirt and black bottoms. We will not be showing up in button downs and/ or polos. Sorry not sorry.
#3. Initial Walk-Through
You do not have to be at the property for your visit. In the event you are, during this time the team leader/ point of contact will introduce themselves and do a tour of your home with you. They will ask any questions necessary, explain everything that will be covered, and answer any questions or concerns you may have. Please note each team member carries a digital checklist on their mobile device to use as a reference during your cleaning. To be eco-conscious and efficient we do not print out these lists for them (been there done that, it was a mess). Unless other arrangements have been made during scheduling, the team will ONLY COMPLETE WHAT IS ON THE LIST. If you're concerned something is not covered here is our list of Things We Don't Cover. If you're still not sure, simply ask the team leader or call (904)- 397-5353.
#4. Get to work team!
Once your initial walk-through is complete the team will get all necessary supplies and equipment from their vehicles and strategize a plan on how to tackle your home. We are a TEAM, there is no such thing and one person doing less. You may see one team member doing something less tedious than the other. Trust, this is what they have agreed upon as a team.
After the supplies and equipment is inside, they will IMMEDIATELY get to work. We do ask that you allow them to finish the appointment completely before asking questions or "checking progressive work". To be honest it can be distracting, causing them to miss other things, and it does slow down their process. You job is to RELAX... the next step has you covered.
#5. Final Walk-Through
Finally! Your home is complete and we are ready to show off what we've done. During this time all work has been completed. The team leader will do a final tour with you. This is the time you can become a critic and go over everything with a fine-tooth comb. This is a human based operation, sometimes things are missed or could be done better. This is the time for you to speak up and a team member will make any corrections or adjustments to a task.
In the event you are not present, please keep in mind we offer a 24 Hour Satisfaction Guarantee Policy. If you find ANYTHING not to your liking after the team has left. Do NOT fix it yourself. Call (904) 397-5353 and we will send a team member back to make corrections to the designated areas.
Have more questions?
Visit our FAQS (frequently asked questions)